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The Cat’s Meow & The Dog’s Bark
       PBy Alissa Reinhard
ets are a part of the family – plain and simple. Avery special part of the family at that. They bring us
joy, they make us laugh, they comfort us, and they are always happy to see us. They are a constant reassuring presence, faithful companions, and loyal friends. So, when it comes to their health, it’s natural to only want the best for our four-legged friends. At Hill Country Animal Hospital, the “best” is even better than you could imagine. The doctors and staff treat every pet as if they were their own – with compassion, kindness, understanding – and most importantly – love.
Hill Country Animal Hospital has been a part of the Helotes and the Northwest San Antonio community since 1999. For nearly 20 years, the clinic, founded by James Peterson, DVM, has operated under the goal of bringing a full-service, state-of-the art animal hospital staffed by an incredible team of doctors and support staff to four- legged friends and their owners across the city.
“I think what contributes to our success is our commitment to the motto that Dr. Peterson built this clinic on,” said Lisa Christie, Hill Country Animal Hospital Operations Manager. “He treats people’s petsasiftheywerehisown–wealldo– all the people who work here feel the same way. Each and every employee makes a commitment to go above and beyond for our clients and to provide the very best medicine for our patients.”
A happy pet is a healthy pet. The very best way to ensure that your cat, dog or other furry friend remains healthy and lives a full life is through regular wellness exams. These checkups allow the staff at Hill Country Animal Hospital to practice preventative care, monitor your pet’s overall health, and provide interventions to prevent possible disease or injury. During each exam, routine bloodwork is also performed at the clinic’s in-house lab to help create a baseline of your pet’s overall health. When there is something wrong, your pet can’t communicate what exactly
is bothering them – so it’s up to you, their owner, and a trusted veterinary clinic to be their advocate.
Client education is very important to Hill Country Animal Hospital. If you have questions about the best food to feed your dog or if you’re wondering if the ingredients in their current food are safe, you can expect an honest and informative answer. The doctors and staff will help you make the best decisions for your pet regarding their dental care, their diet and weight, vaccinations, and more. Staff also stays up to date when it comes to new developments in the veterinary field. For instance, Hill Country Animal Hospital is very committed to making your pet’s visit as relaxing as possible. Staff has received training in low-stress, reward- based handling to help make your pet feel comfortable and less anxious. And if your pet is in need of a surgical procedure, laser surgery is an option, a technique that cuts and cauterizes the skin simultaneously in order to cut down on blood loss and minimize trauma to the tissue leading to a faster recovery and less pain for the animal.
It’s easy to practice medicine and stick by the same philosophies and methods year after year,” explained Lisa. “It’s a lot more work to make a commitment to consistently grow and improve, but that’s how we operate as a practice. There’s always room for improvement and we never want a dog or cat to be traumatized during their visit here. We really believe in that.”
Joe Gunn, a client at Hill Country Animal Hospital, values the staff’s attentiveness and personalized service.
“The staff is professional and seems to really care about their furry patients,” Gunn wrote in a Google online review of the clinic. “My appointments are always on time, and on my last visit, they called with some test results before I even got home. I also receive a follow-up call the day after every appointment. One of my dogs was a stray with some pretty significant health issues early on. After his first visit, the doctor called me personally and took the time to discuss my options in great detail. The service is top
Jason M. also has nothing but praise
for the friendly, knowledgeable staff at Hill Country Animal Hospital.
“I have had to use vet services all over the United States, and this place is by far the best,” he wrote in a Yahoo online review. “They truly care about health and wellbeing of your animals. They have earned 100 percent of my family’s trust.”
At Hill Country Animal Hospital, patients can also expect convenience. An app created specifically for patients can help you can track appointments, send push notifications when your pet is due for a visit, refill prescriptions, communicate with staff, and more. By using the app, you can also access your loyalty reward points which you earn through visits. After collecting 16 “paw prints,” you will receive $100 off your next bill.
“We understand that veterinary care can be expensive, and we want to thank our clients for being loyal and trusting their pets’ lives to us,” explained Lisa.
In addition to veterinary care, Hill Country Animal Hospital offers grooming and boarding services at The Palms Pet Resort & Spa located right next door to the clinic. The grooming staff is caring, gentle, and experienced, working with professional equipment. And when you have to leave town, you can trust The Palms to provide your cat or dog the same level of care they are used to receiving at home. The Palms’ state-of-the-art boarding facility is spacious, clean, and of course, air-conditioned. The boarding facility is also staffed 24-hours a day and a veterinarian is always on-call in case of emergencies.
Hill Country Animal Hospital is proud to be accredited by the American Animal Hospital Association (AAHA), which sets the highest standards of quality veterinary care. This distinction is achieved by fewer than 15 percent of animal hospitals throughout the US. Though accreditation is voluntary, Hill Country Animal Hospital proudly display AAHA’s logo as a sign of their dedication to modern, professional veterinary medicine.”
Building relationships with clients and helping animals is why we all come to work, what we believe in, and why we do what we do in order to make a difference in the lives of pets.”
Hill Country Animal Hospital 12410 Bandera Rd, Helotes, TX 78023
(210) 695-4455
L-R Ana Macias, DVM, Stephanie Krick, VMD, Miriam Lovell, DVM, Amanda Doty, DVM, and James Peterson, DVM.
“I have had to use vet services all over the United States, and this place is by far the best.They truly care about health and wellbeing of your animals. They have earned 100 percent of my family’s trust.
~ Jason M., Customer
       November 2019

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